Goals of Data Reporting

Data generated by this initiative will be reported by providers for the following purposes:

  
      At the case level
      At the aggregate level
    
      For Providers
      
      For frontline staff to be informed on and incorporate ECRS into daily case management
For managers to review the work of individual staff (data-informed management)

      For managers and staff to have a sense of their scope of impact
For managers to evaluate program administration
For managers to identify possible program/service/organizational needs or gaps

      For ACS
      
      To review case-level provider actions and track individual outcomes
To link case-level ECRS outcomes to other child welfare metrics and objectives

      To review performance of each provider
To review overall performance of all providers
To quantify and report on program outcomes
To link overall ECRS outcomes to other child welfare metrics and objectives

      For DSS
      
      To identify which clients/data it serves are part of ACS program referrals

In the long term, there is a need for a shared data tracking platform that enables the capture and tracking of information related to ECRS referrals and services. This platform should be accessible to both referring providers and receiving providers. ACS is actively exploring opportunities to develop software that meets this need.

What Staff Must Do To Report Data

In the near term, Case Planners and Navigators unconnected to NYCBenefits will record identified ECRS needs, actions they take to address those needs, and updates on applications and referrals after each related action. They will submit this data to ACS through the ECRS Data Reporting Form, which is hosted on Airtable. This platform will allow data to be captured in structured fields for aggregate analysis by ACS and its evaluation partners. It is separate from case notes, existing DSS tracking systems, and biweekly updates from Navigators to Case Planners (which will be weekly during the testing phase).

Navigators funded by NYCBenefits contracts will report their activities to NYCBenefits through existing reporting.

At the end of the testing phase, the project team will evaluate the data insights and any challenges with reporting, in order to shape guidance for data reporting when the initiative goes to scale.

What Data Must Be Reported

Context
- ACS Case ID
- Date of activity
- Activity done by Case Planner to support ECRS needs (e.g., Needs Identification)
Step 1: Screening for ECRS Needs
- Client ECRS needs identified
- Needs for which the client already has support
- Needs for which the client agrees to receive support
Step 2: Making Referrals to Navigators
- Needs shared with Navigator
- Whether Navigator is in-house or external
- If external, reason for external referral
Step 3: Offering Benefits and Resources Support
- Activity done by Case Planner to pursue ECRS benefit or service (e.g., application submission)
- Benefits or services client confirms they have received
- Amount secured for each benefit or service
- Reason if unable to obtain benefit or service
Case Closure Preparation
- If client was connected to a new Navigator after ACS case closure
- Name of new Navigation Provider if client was referred externally
- Status of each application/benefit applied for by Case Planner or Navigator at the time of case closure
Context
- ACS Case ID
- Date of activity
- Activity done by Navigator to pursue ECRS benefit or service (e.g., application submission)
Step 1: Screening for ECRS Needs
- Client ECRS needs shared by Case Planner
- Benefits and services already used at the point of initial referral
- Additional ECRS needs identified by Navigator
Step 2: Making Referrals to Navigators
- Organization of referring Case Planner
Step 3: Offering Benefits and Resources Support
- Benefits or services client confirms they have received
- Amount secured for each benefit or service
- Reason if unable to obtain benefit or service
- Any additional notes (e.g., ineligibility, documentation issues, etc.)
Case Closure Preparation
- If client was connected to a new Navigator after ACS case closure
- Name of new Navigation Provider if client was referred externally
- Status of each application/benefit applied for by Case Planner or Navigator at the time of case closure